real lives

Privacy Policy

Updated 30th May 2018.

Real Lives CIC (“Company,” “we,” “us,” “our”) respect your privacy and confidentiality and therefore we take the security of your information very seriously. The Privacy Policy below describes how we collect, use, process, share and store your information in relation to www.real-lives.co.uk (the “Site, “Website””) and services, including all media and communication services associated with the Website and provision of self-directed support services or room and facility hire (all collectively, the “Service”). By accessing or using the Service, including browsing the Website, you expressly consent to the collection, use, storage, processing, and disclosure of your information in accordance with this Privacy Policy. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU SHOULD NOT ACCESS OR USE THIS SERVICE.

1. Collection of Information

In general, when you visit the website, you can browse the pages without submitting any personal information about yourself. We will, however, receive and store some non-personally identifiable information about you, as described below. In order to access certain functionalities, you may be asked to provide personally identifiable information. Personally identifiable information is information that can identify you, including, for example, your name or email address.

Communications; Email Address Collection. In order to receive internet-based communications from us, such as responses to website form enquiries, you will be required to submit your email address to us.

Automatically Collected Information. As with other websites, we may collect some information automatically from you and store it in log files. This collection may include, but is not limited to: the domain name and host of your Internet connection, the Internet address of the site from which you came, the date and time of your visit, your computer connection’s IP address and information about its operating system, browser, and host, the date and time you access the Service and the pages you visit. We collect this non-identifying information in order to help diagnose problems and to administer the Service.

A “cookie” is a small text file that is stored on a computer for record-keeping purposes. We use cookies solely for website functionality and administration. Some cookies remain on your computer until you delete them. Others, such as session ID cookies, expire when you close your browser. You may set your browser setting to attempt to reject cookies and you may still use the Service, however, certain features of the Service may not be available if your browser does not accept cookies. We do not control the use of cookies by third parties. Also see “Third Party Analytics Providers” below.

“Pixels” are tiny graphics with a unique identifier that are used to track the online movements of web users. Unlike cookies, which are stored on a computer’s hard drive, pixels are small graphics that are about the size of the full-stop at the end of the sentence that are embedded invisibly on web pages or in HTML-based emails. We do not place pixels on this website that track what other websites you visit (neither before nor after visiting the Site).

Third Party Analytics Providers. We use third parties to help us operate and improve the Service. In doing so, we may share with these third parties non-personally identifiable information about users’ use of the Service. These third-party providers also use cookies. We use third party analytics providers, such as Google, to provide us with general demographic and visibility information about our website from visitors and to help create a better user experience. We do not control information collected by third parties and are not responsible for their use of that information. For more information regarding Google’s use of cookies and collection and use of information see the Google Privacy Policy. To opt out of Google Analytics, please visit the Google Analytics Opt-Out Page to learn about opting out and installing the appropriate browser add-on.

Linked Sites. The Site may contain links to third party websites (“Linked Sites”), including social media features such as YouTube.com, Twitter.com, or Instagram.com buttons. We are not responsible for the privacy practices or content of any Linked Sites and Linked Sites may collect personally identifiable information from you that is not subject to our control. The data collection practices of Linked Sites will be governed by that site’s privacy policy.

2. Information Use

General. We will use your personally identifiable information to operate, manage and administer the Service; to fulfil your purchase of any paid features of the Service (if applicable); to provide you with support or a more personalised experience; to communicate with you; and to provide you information about other services (including the services of third parties). We may also use personal information to resolve disputes; to detect and protect against errors, fraud, and criminal activity; to assist law enforcement; to enforce this Privacy Policy and the Terms of Use; or for any other purpose described in this Privacy Policy or that we describe to you at the time of collection.

Use of Non-Personally Identifiable and Aggregate Information. We may use non-personally identifiable information and aggregate information for any lawful purpose, including, but not limited to, analysing trends, managing and administering the Service, tracking users’ movements, or to improve our business and the Service.

Information Retention. We will retain your information indefinitely, or as long as legally required or allowed. We may dispose of any information in our discretion without notice, subject to applicable law. We do not undertake any retention obligations through this statement.

3. Information Disclosure

Affiliated Entities and Service Providers. We may disclose your information, including personal information, to any affiliated entity or organisation and to agents and service providers to help us operate the Service under the strictest confidentiality guidelines as regulated in our work sector. These third parties will only include state services and other third or private sector partner organisations.

Disclaimer. Due to the complexity and open nature of the Internet, no transmission of data over the Internet can be 100% secure. There is always a risk that information collected by and/or displayed on the Service may be compromised or accessed notwithstanding the steps we take to secure your information. For example, a third party may unlawfully intercept or access transmissions or private communications, or other users of the Service may abuse or misuse your personal information. Accordingly, you agree that you are providing such information at your own risk.

4. Security

Keeping your information secure is of great concern to us. Any personally identifiable information collected by the Service is stored in operating environments that are not available to the public. While we have mechanisms in place to safeguard your personal information after we receive it, no transmission of data over the internet can be 100% secure.

5. Changes and Updates to this Privacy Policy

We reserve the right to revise this Privacy Policy by updating it and posting it at https://www.real-lives.co.uk/privacy-policy/, with the new terms taking effect on the date of posting. You should periodically review this Privacy Policy to ensure you are familiar with the most current version. Your use of the Service after the Effective Date posted above constitutes your acceptance of the updated Privacy Policy.

6. Accessing, Updating, or Deleting User Content and Your Personal Information

You may access, update, or delete your personal information by contacting us at info@real-lives.co.uk or write to us at: Real Lives, 18 Lenton Boulevard, Lenton, Nottingham NG7 2ES. We will make good faith efforts to resolve requests to correct inaccurate information except where the request is unreasonable, requires disproportionate technical effort or expense, jeopardises the privacy of others, or would be impractical.

7. Contact Information and Privacy Questions

If you have any questions about this Privacy Policy, please contact us at: info@real-lives.co.uk.